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WHAT IS OUR CANCELLATION POLICY? #
- Trip Deposit: A trip deposit of $200.00 per person is required upon booking. This deposit is fully refundable if a cancellation is made within 15 days of booking, provided the booking was not 0 to 60 days prior to departure. All deposits are non-refundable if canceled 0 to 60 days prior to departure. However, it could be transferable to another adventure or can be kept on account for a future trip until the final payment date.
- Travel/Cancellation Insurance: We strongly recommend purchasing travel/cancellation insurance to mitigate any financial loss in case of cancellation.
- Trip Cancellation by Mountain Bike Colombia: While we strive to adhere to the scheduled departure date, unforeseen circumstances such as war, acts of God, political unrest or other uncontrollable situations may necessitate the cancellation of a trip by Mountain Bike Colombia. In such cases, participants will receive a full refund for the amount paid for the trip and a credit towards another Mountain Bike Colombia adventure.
- Final Payment: The final payment for the adventure is due upon check-in for the adventure in Colombia.
- Communication of Cancellation: All cancellation requests must be submitted via email to info@mountainbikecolombia.com, 60 days before the scheduled trip departure.
Please note that this cancellation policy is subject to change and participants are encouraged to review it thoroughly before booking their adventure with Mountain Bike Colombia.