Common Questions. Straight Answers.

It depends on the tour. The Guatapé day ride suits active beginners. The Coffee Region and multi-day Andes adventures need a solid aerobic base — regular riding or equivalent cardio. The Amazon expedition is the most demanding: heat, humidity, and remote terrain. Tell us honestly on the Discovery Call and we will give you a straight answer.

All tours include guide, support vehicle, snacks, and route entry fees. Multi-day tours include accommodation and meals as specified on each tour page. Not included: flights, travel insurance, and bike rental if you do not bring your own.

Cancellations 30 or more days before departure: full refund. 15–29 days: 50% refund. Under 15 days: no refund. Force majeure and weather cancellations are handled case by case. We strongly recommend travel insurance covering trip cancellation.

Yes. We require it for all tours. It needs to cover emergency evacuation and medical expenses. For the Amazon expedition, confirm your policy covers remote wilderness areas. We can suggest providers on request.

Helmet (provided if needed), padded shorts, gloves, eye protection, hydration pack or water bottles, sunscreen, and layers for temperature changes in altitude. Detailed packing lists are on each tour page. The Amazon expedition has a separate gear list — ask when you book.

Hardtail and full-suspension trail bikes depending on the route. All properly fitted and maintained. Tell us your height and we handle the rest.

It requires an application and a Discovery Call. Not every applicant is accepted. We look for people who can handle the physical demands, travel sensibly in remote environments, and genuinely want to contribute. Details at the expedition page.

Expedition proceeds fund Dulce Amazónica, the Indigenous cultural embassy we co-founded in Guatapé. On the ground, riders bring supplies and funding directly to communities — previous expeditions have delivered baby chicks, built chicken coops, and brought school supplies to communities across seven departments of the Colombian Amazon.

Current format is multi-day. Exact dates and duration vary by departure. Contact us via WhatsApp for next available dates.

We have been running this route for years. The risks are real — heat, insects, river crossings, remote terrain — and we manage them professionally. We do not minimize them. If you have specific health concerns, tell us on the Discovery Call. We would rather talk you out of it than have you struggle in the field.

Dulce Amazónica is in Guatapé, next door to Casa de Ciclistas. It houses the Embajada de la Amazonia Colombiana and sells 27 flavors of Amazonian ice cream sourced from nomadic Amazon communities, plus fair-trade artesanías made by the communities directly. Everything there goes to the communities.

We do not accept monetary donations. This is intentional. We believe in fair trade and sovereignty, not charity. If you want to support financially, buy community art at Dulce Amazónica — the artisans receive the full value. If you want to contribute time or skills, reach out via WhatsApp.

No. We are not a registered nonprofit or charity, but we function as one. Every operational decision is guided by the wellbeing of the communities we serve.