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Effective date: November 11, 2022

Our relationship with you is very important to us. We are sensitive to protecting the private information that you provide to us. We also want you to have the opportunity to receive interesting and useful information about Mountain Bike Colombia S.A.S. (MBC) and about related products and services.

This Privacy Policy sets out how we obtain, store and use your personal information when you use or interact with www.mountainbikecolombia.com (our website), or where we otherwise obtain or collect your personal information. By using any of our websites or sharing your personal information with us, you are accepting and consenting to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. We recommend that you print a copy of this Privacy Policy and any future versions in force from time to time for your records.

How we collect or obtain information about you

Each time a user visits our website, certain use and navigation information is collected by our servers. This information is aggregate and anonymous. It gives us information such as the number, frequency and duration of visits to each web page which we use to improve the content and navigation features of our website. A third-party cookie may also be placed on your computer which will collect information about your visit to this and other websites in order to provide advertisements about goods and services of interest to you. Usage of such cookies is not linked to any personally identifiable information.

If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work optimally if you delete or disable cookies. You can view Google’s uses of information here: https://policies.google.com/technologies/partner-sites

We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, phone, in writing, or via social media, when you order goods and services, when you use any of our other websites or applications or any other means by which you provide personal information to us. The type of information we collect about you may include information such as:

  • Your name
  • Your email address
  • Your address
  • Your phone number
  • Your payment information (e.g. your credit or debit card details)
  • Information about your computer (e.g. your IP address and browser type)
  • Information about how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on)
  • Information about your mobile device (such as your geographical location)
  • Information we obtain from third parties will generally be your name and contact details, but may include any additional information they provide to us, including (but not limited to) any of the types of information set out in the

Voluntary Surveys

We periodically survey our guests and catalog requesters for their vacation interests and related travel patterns. We encourage you to complete these surveys because:

a) they provide us with information that helps us improve the types of trips we offer; and b) they help us direct specific Mountain Bike Colombia S.A.S. (MBC) messages to you that you may find most interesting. Your participation in these surveys is always voluntary. Name, Address, Contact, Survey and Billing Information We agree to:
  • Honor guests’ requests not to share their contact information with other marketers
  • Honor guests’ requests not to receive mail, telephone or other solicitations from Mountain Bike Colombia S.A.S. (MBC)
  • If at any point you wish for Mountain Bike Colombia S.A.S. (MBC) to delete information about you, please submit your request to Info@mountainbikecolombia.com

International Privacy Laws

If you are visiting our websites from outside of Colombia, please be aware that you are sending information (including personal data) to Colombia where our servers are located. That information may then be transferred within Colombia or back out of Colombia to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including Colombia) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your personal data will at all times be governed by this Privacy Policy.

Opting Out of Marketing

The personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information from our records and other sources. This information will be used to make our future marketing efforts more efficient. We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us, please let us know. Click on the Contact link at the bottom of any Mountain Bike Colombia S.A.S. (MBC) web page for information on how to contact us.

Changes in Our Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will be available here. If we make a change to this policy by continuing to access or use this site after those changes become effective, you agree to be bound by the revised Privacy Policy.
If you have any questions, comments or concerns about our Privacy Policy, please Contact us.

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