Privacy Policy for MountainBikeColombia.com
Effective Date: 9/14/2026
Last Updated: 9/14/2025
At Mountain Bike Colombia, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mountainbikecolombia.com. By using this site, you agree to the terms outlined below.
1. Who We Are
Our website address is: https://www.mountainbikecolombia.com. We operate guided mountain bike adventures across Colombia, with a focus on restorative tourism, Indigenous partnerships, and community impact.
2. Information We Collect
We may collect the following information when you interact with our site:
Personal Information: Name, email, phone number, billing/shipping address, passport details (when required for trip bookings).
Account Information: If you create an account, we store your username and profile details.
Payment Information: Processed securely through third-party payment providers. We do not store your full credit card details.
Technical Data: IP address, browser type, operating system, device info, and pages visited.
Comments & Reviews: Data you provide in forms, including name, email, and comment text.
Booking & Inquiry Forms: Trip preferences, group size, dietary needs, medical conditions (only when relevant to trip safety).
3. Comments
When visitors leave comments, we collect the data shown in the comment form, plus IP address and browser user agent string for spam detection.
An anonymized string created from your email address may be sent to the Gravatar service to check if you use it. Their policy is here: Automattic Privacy.
After comment approval, your profile picture is visible alongside your comment.
4. Media
If you upload images to the site, avoid uploading with embedded location data (EXIF GPS). Other visitors may download and extract location info from uploaded images.
5. Cookies
We use cookies to improve your experience. Examples include:
Saving your login details and screen preferences.
Remembering your name, email, and website if you leave a comment.
Session cookies for booking and checkout processes.
Analytics cookies (Google Analytics) to understand traffic and improve services.
Marketing cookies when you interact with embedded content or affiliate links.
You may block cookies in your browser settings, but some site features may not function properly.
6. Embedded Content
Articles and pages may include embedded content (videos, maps, booking forms, etc.). Embedded content behaves exactly as if you visited the external site. These sites may collect data, use cookies, and track your interaction.
7. Analytics & Third-Party Tools
We use Google Analytics, Rank Math SEO tools, and booking/affiliate plugins (e.g., Amelia, affiliate trackers) to measure performance and optimize the site. These tools may use cookies or anonymized tracking IDs.
8. How We Use Your Information
Your information helps us to:
Process bookings, payments, and trip logistics.
Provide customer service and respond to inquiries.
Send newsletters, trip updates, and marketing (if you opt in).
Personalize content and improve site performance.
Meet legal and security obligations.
9. Who We Share Your Data With
We only share your information when necessary:
Service Providers: Payment processors, booking platforms, email marketing providers.
Community Partners: Limited trip data (like dietary needs or names) shared with local guides and hosts for safety and hospitality.
Legal Compliance: When required by law or for safety/security reasons.
We do not sell your personal data to third parties.
10. Data Retention
Comments: Stored indefinitely to recognize follow-ups.
User Accounts: Data remains until you delete your account.
Booking Data: Kept as long as needed for legal, tax, and administrative purposes.
Analytics Data: Retained in anonymized form for trend analysis.
11. Your Rights
You have the right to:
Request a copy of the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent to marketing communications at any time.
Request restriction of processing in certain cases.
12. Data Security
We use SSL encryption, secure servers, and trusted third-party payment processors to protect your data. No method is 100% secure, but we take industry-standard measures to safeguard your information.
13. International Data Transfers
As our trips involve global visitors, your data may be processed outside your country of residence. We ensure appropriate safeguards for such transfers.
14. Children’s Privacy
Our site is not directed at children under 16. We do not knowingly collect information from minors without parental consent.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects changes. Continued use of the site after changes means you accept the revised policy.
16. Contact Us
For privacy concerns, data requests, or questions, please contact:
Mountain Bike Colombia Email: info@mountainbikecolombia.com Website: https://www.mountainbikecolombia.com